Our Complaints Process

If you would like to make a complaint, during normal business hours you can talk to a member of our head office team. Telephone: 01242 676 569. The team will be able record details of your complaint and pass the necessary information on to the directors for investigation.

You can also make a complaint via email to: .(JavaScript must be enabled to view this email address). This email address is monitored by the directors and our head office team.

You can also to make a formal complaint in writing to:

Badham Pharmacy Ltd
The Old Farmers Arms
Evesham Road
Bishops Cleeve
Cheltenham
Gloucestershire
GL52 8SA

Please make this for the attention of The Directors / Peter Badham.

To ensure we can investigate your complaint effectively please include:

  • The date and time when any particular issue arose;
  • The branch or delivery round that your complaint relates to;
  • Your full name, address and preferred method of contact for us to respond to you;
  • Any other information that would assist us in thoroughly investigating your complaint.

As an NHS funded organisation we have a duty to respond to your concerns in a timely manner. Our system meets national criteria.

Badham Pharmacy Limited is a company registered in England and Wales

Our company number is 05678611

Our VAT registration number is GB870181727

Registered office address: The Old Farmers Arms, Evesham Road, Bishops Cleeve, Cheltenham, Gloucestershire, England, GL52 8SA

Superintendent Pharmacist: Peter Badham MRPharmS. GPhC Registration No. 2024179