Patient Survey Results 2012
What did the patients say? 2012/2013
Morley Avenue - 86% satisfaction
• Seating an issue, no other problems
• The seating could be better placed
• Very well run pharmacy
• Staff always happy and helpful. Convenience is great
• I prefer the layout before you changed the inside of the shop
• Ceri is lovely
• More space around the ST and baby products
• Keep the number machine up to date
• Very good service
Six Ways - 80% satisfaction
• Very good all round
• Not very good getting prescriptions from Swindon Road
• No grumbles
• Very good however in the past we have observed staff outside smoking
• Could be improved by not making up prescriptions by the use of several small cuts
• Lovely staff very helpful
• The staff are fantastic - they are helpful and will go out of their way to assist. They are friendly and always have a smile. I rate them as first class
• Having put a prescription into the pharmacy, I waited 15 mins to be told it was a special order
• I have once sought advice from this pharmacy over the telephone - the male pharmacist was short and quite rude
• Friendly and satisfied
• The service is excellent - I cannot think of any improvement
• Great pharmacy - could do with some music
• The staff are excellent - always extremely friendly and even make me feel better when feeling poorly
• The help received could not have been better, nothing was too much trouble
• Need great persistence in obtaining bonjela and listerine when there is a hint that they are no longer going to be made
• I choose this pharmacy above others more convenient to me
Pittville - 88% satisfaction
• Very pleased with the service we receive
• Very professional
• The staff are beautiful
• The card stand is obstructing the view of my bike
• Very happy pharmacy, lovely place to come and enjoy the service every time
• Nice pharmacy
• Would like more seating for the elderly
• Excellent staff and a very helpful pharmacist. Enjoyed my visit to the pharmacy today
• Excellent service, always used Badhams always will support local pharmacy that’s what I say
• Happy and cheerful pharmacy
• I am very pleased with this pharmacy
Church Road - 86% satisfaction
• Kind and considerate service to our son when he was living at home
• Pharmacy staff always treats me with respect and give a kind and professional service
• Always helpful
• Carrying larger stocks of my regular medication
• Excellent delivery service, very much appreciated
• If I move house, it must be near Mr Badhams Bishops Cleeve
• Not having to wait for items owing to be dispensed
• Badhams is the best thing about Bishops Cleeve could not be without it
• Excellent service
• More chairs when waiting for prescriptions
Blacksmiths Lane - 92% satisfaction
• The pharmacy looks after our needs very well
• All staff are very polite and always helpful
• Always very helpful and efficient, both pharmacies in Churchdown
• Emma is very helpful and friendly, could not manage my prescriptions without her
• I hope you will stay here, the parking is very good
Whaddon Road - 92% satisfaction
• Would be badly missed if not here
• Staff are very helpful and polite
• Very happy with all aspects of shop and staff
Stoke Road - 88% satisfaction
• What more can I say, brilliant
• No improvement necessary
• Very good overall
• The pharmacists are excellent
• Always exceptionally helpful
• Always helpful, especially if there is a problem with a prescription
• Excellent as always
• This pharmacy needs no improvement. When I am on holiday in the Cotswolds I always use this pharmacy
• My problem is that cannot supply the manufacturer of sleeping tablets, they have tried their best to get them, the others do not work so well
Brockworth - 90% satisfaction
• More seating
• Extremely helpful and courteous staff with a friendly and professional attititide
• A few more waiting chairs are required
• Really friendly and professional
• My daughter had two prescriptions - your staff went out of their way to make this a painless experience
• Shop a little too warm
Rikenell - 92% satisfaction
• I think this pharmacy is quite good overall
• Never had any problems when collecting prescriptions either ready or quickly done
• Always very polite and helpful
• Always try to help where possible
• Always convenient to use - staff try to resolve any problems or queries I have
• Staff lovely
• Staff very good
• Excellent
• Staff always very polite
• Excellent
• I think the staff and overall efficiency is very good, though I think air conditioning would be beneficial
• Very helpful
• I think the work you do is excellent
• Great service
• Look good in uniforms
• Great staff
• Everybody goes that extra mile to help meet your needs
• Staff lovely
• Excellent
• Very good
• Lovely staff
• Have found staff pleasant and very helpful
• Staff excellent
• This pharmacy is very efficient and the staff very polite
• Great team
• Excellent
• Staff great
• The staff at Badham Pharmacy are very polite and very efficient
• Rina excellent
• Have always recommended excellent service and feel they should pass on their efficiency to other pharmacies in Gloucester and the surrounding area
• I like to use this pharmacy because staff are polite and it does not take long to get a prescription
Priors Park - 88% satisfaction
• Best pharmacy I have been to even if I moved out of Priors Park I would always come here
• Staff here excellent
• Bigger waiting area please
Hewlett Road - 100% satisfaction
• Always provide the best and professional service and it does not hurt that they always have a smile and have a smile and are all very pretty
• The pharmacist is always very friendly and remembers my children’s names
• Excellent
• Excellent 100%
• Excellent staff always friendly and cheerful
• The service is the deciding factor for using this pharmacy over any other
Kingsway - 94% satisfaction
• Very good
• Polite and friendly
• Layout